VOLUNTARY RECALL OF SELECT SCENTED PINE-SOL PRODUCTS
Dear Pine-Sol™ Community.
Pine-Sol is voluntarily recalling certain scented Pine-Sol™ cleaners as we learned that some products may contain bacteria, including Pseudomonas aeruginosa. People with weakened immune systems or external medical devices who are exposed to Pseudomonas aeruginosa face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
We are conducting this recall to safeguard your health and wellbeing. Importantly, Original Pine-Sol (Pine scent) is not included in this recall and you may continue to safely use it as intended.
Consumers who have products matching the following description in their possession should stop using it immediately and follow the instructions below to request a refund.
READ PRESS RELEASEImpacted products
Please check the UPC and date codes to confirm your products are included in the recall.
Non-Impacted products
These products are NOT included in the recall and are safe to use.
Reimbursement requests
Our call centers will be open on the afternoon of October 26 from 4:30-5:00PM ET. After October 26th, our call centers will be open from 9:00-5:00PM ET. You can also file for reimbursement at any time using the online form below.
Consumers:
To process your reimbursement for eligible products, please complete the information on this form.
If you have questions regarding this recall, please call 1-855-378-4982.
How to locate the upC and date code
FOR U.S. CUSTOMERS
| Product Name | UPC# |
|---|
| Pine-Sol Multi-Surface Cleaner Lavender Clean® 28oz | 4129440116 |
| Pine-Sol Multi-Surface Cleaner Lavender Clean 48oz | 4129440272 |
| Pine-Sol Multi-Surface Cleaner Lavender Clean 60oz | 4129440112 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 28oz | 4129440187 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 48oz | 4129440199 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 60oz | 4129440239 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 175oz | 4129440306 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 100oz | 4129497291 |
| Pine-Sol Multi-Surface Cleaner Lemon Fresh 2x 100oz | 4129497376 |
| Pine-Sol Multi-Surface Cleaner Sparkling Wave® 48oz | 4129441904 |
| Clorox Professional Pine-Sol Lemon Fresh Cleaner 144oz | 4460030891 |
| CloroxPro Pine-Sol Lavender Clean All Purpose Cleaner 144 oz | 4129497301 |
| CloroxPro Pine-Sol Lemon Fresh All Purpose Cleaner 144 oz | 4129435419 |
| CloroxPro Pine-Sol Orange Energy® All Purpose Cleaner 144 oz | 4129441772 |
| CloroxPro Pine-Sol Sparkling Wave All Purpose Cleaner 144 oz | 4129497434 |
This recall pertains to select scented Pine-Sol products with the UPC codes listed above and with a date code beginning with A4 and the first five digits numbered 22249 or lower.
Frequently asked questions
The settlement pertains to last year's voluntary recall of certain Pine-Sol Scented products and seeks to resolve legal claims by U.S. consumers that the products were inaccurately labeled and advertised. The Pine-Sol products on shelves today are safe to use as directed. More information will be available in the coming weeks. Please visit www.pssettlement.com or call 888-339-9884 for the latest information.
We are voluntarily recalling scented Pine-Sol Scented Multi-Surface Cleaners in Lavender Clean, Sparkling Wave, and Lemon Fresh scents, CloroxPro Pine-Sol All Purpose Cleaners, in Lavender Clean, Sparkling Wave, Lemon Fresh, and Orange Energy scents and Clorox Professional Pine-Sol Lemon Fresh Cleaners.
No other Pine-Sol products are affected by this recall and Original Pine-Sol (pine scent) is not impacted and is safe to use.
The recalled products may contain bacteria, including Pseudomonas aeruginosa, an environmental organism found widely in soil and water. People with weakened immune systems or external medical devices who are exposed to Pseudomonas aeruginosa face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. People with healthy immune systems are usually not affected by the bacteria. Out of an abundance of caution, the company decided to conduct a voluntary recall.
This is an easy two-step process. First, check to see if the UPC code (the 10-digit number next to the barcode) is included on the voluntary recall list above. Next, double check the date the product was made. The date code is printed in black near the top of the bottle and starts with A4 followed by five numbers. You are looking for a date code beginning with "A4" and the first five digits numbered 22249 or lower.
Complete this form or call 1-855-378-4982 to submit a request for a full refund. You will need to submit photos of both the UPC code and the date code showing when the product was manufactured. Once done, please safely dispose of the product in its container with household trash.
You can expect to receive a check for the cost of the product plus approximate tax or the amount on the receipt within approximately 4-6 weeks.
Yes, Original Pine-Sol (pine scent) is not in the scope of this recall and consumers may continue to safely use it as intended.
No, Original Pine-Sol (pine scent) is not in the scope of this recall and you may continue to safely use it as intended.
Please stop using the product immediately. Do not return any recalled product to the store where it was purchased. Please complete this form or call 1-855-378-4982 to submit a request for reimbursement. Once complete, you may safely dispose of the product in its container with household trash.
If you no longer have the product, we are unable to confirm whether your product is a part of this recall. If you have any further questions, please contact us at 1-855-378-4982.
If the UPC code on your bottle is NOT listed above, your product is not part of this voluntary recall. You may use this product for the purpose you purchased it.
If the date code on your bottle does not start with A4, your product is not part of this voluntary recall. You may use this product for the purpose you purchased it.
You will need to share the UPC code and the date code to ensure the product is impacted by the recall. You can provide proof of purchase with a picture of the UPC code and date code or a copy of your receipt. If you have questions, please call 1-855-378-4982 or complete this recall form.
Anyone experiencing a health-related issue should seek immediate medical attention. Because this may involve a potential adverse reaction, please call us at 855-378-4982 for the US and Canada for further support.
No, please stop using it. Even though your product appears to be safe, we are asking you to stop using the product included in this voluntary recall immediately and complete this form or call 1-855-378-4982 to request a reimbursement.
